About Us

The Company

The founding principle of the Strategic Insurance Systems service model, has always been to offer and strengthen a strategic partnership between the Broker and Insurer.
In this regard:

  • We are effectively a General Underwriter with a niche client / broker base underwritten by Mutual and Federal Risk Financing Limited a licensed Non-Life Insurer.
  • We are a member of SAUMA (South African Underwriting Managers Association).
  • We value and recognise that the client belongs to the Broker and that Strategic Insurance Systems has been entrusted by its Brokers to ensure that they maintain their ability to service their clients effectively.
  • Our unique competitive advantage is the strategic alliance we enjoy with our clients/brokers, wherein they (the Broker) have full control over the service offering and related processes.
  • Our “strategic significance”, i.e. our reason for existence is to ensure that our Brokers are best able to service their clients with the aid of the best (industry leader) computer system (I- Sixty) and technical support possible.
  • Our job as we see it, is to create a “circle of dependency” for the Broker to enable him/her to control the entire service process (i.e. claims, underwriting and accounts) to deliver exceptional service in an accountable and consistent manner.
  • Strategic Insurance Systems goes to great pains to uphold its key business ethics encapsulated as follows: “do the right things despite market practice!”
  • Strategic Insurance Systems also believes these principles are vital in ensuring long-term mutually beneficial partnerships with its brokers, in the words of Allen McDonogh (Managing Director) “this is precisely what this model is based on”.

Why do business with Strategic Insurance Systems?

  • We have a high customer centered business focus that is entrenched in the corporate culture of the company.
  • You, the Broker, control the entire business process and hence associated service levels to your clients.
  • You, the Broker, have control over the entire operational process from quotes, issuing of policies, amendments, claims etc.
  • We offer the ability to provide immediate client quotes electronically, thereby eliminating slow and cumbersome turnaround times – as is the current market norm.
  • We offer an offsite data storage, redundancy and contingency backup facility in line with international best practice requirements.
  • Our claims management process has been made as easy and seamless as possible.
  • You, the Broker, control the entire claims handling process up to payment of the claim, which we perform timeously.
  • We have dedicated Relationship Managers that will call on you (at your place of work) as part of our service offering.
  • In addition, our Claims Managers perform weekly broker visits to approve new claims on site at your convenience.