Roadside Assist

…We only use service providers approved by you…
SIS ASSIST is there for you 24 hours a day, not only for mechanical and electrical breakdowns but also if you are involved in a collision.

Mechanical or Electrical Breakdown

SIS Assist will arrange for the towing of the vehicle to the nearest repairer in a 40km radius. If you are further than 100km from your permanent residence, where available, and at our discretion, SIS ASSIST will:

  • Vehicle hire assistance (group A or B) to the maximum limit of R500 (incl. VAT) per incident (Subject to presenting a valid credit card and drivers’ license).*

OR

  • Hotel accommodation for a maximum of 4 people at a hotel of our choice (Maximum limit of R500 (incl. VAT) per incident).*

If the vehicle needs to be left behind for repairs while you continue your journey, SIS Assist will provide an allowance of R500 (incl. VAT) per incident to assist with the repatriation of your vehicle.

* Subject to availability.

SIS Assist will also cover the cost of the call out fee and first hour labour should you be in need of any of the following services:

  • Vehicle locksmiths
  • Flat tyre assistance
  • Jump start (flat battery) *
  • Approximately 20 litres of fuel, should it be required in an emergency situation. The cost of the fuel will be for your own account.

PLEASE NOTE:

*Jump starting certain vehicles, could result in damage to the vehicles’ computer system. SIS ASSIST cannot be held liable should you choose to jump start your vehicle, rather than tow it to the nearest repairer.

  • SIS ASSIST does not cover the cost of labour, parts or repairs for vehicle breakdowns including but not limited to, new batteries, tyres, locks and keys.
  • SIS ASSIST does not cover vehicle breakdowns tows for vehicles 10 years and older.
  • Do not allow anyone to tow your vehicle without first calling SIS Assist. SIS Assist will ensure your vehicle is towed to an approved repairer the first time.

SIS Assist covers up to R3 000 per annum on a Domestic policy and R5 000 per annum on a commercial policy. However, limits may vary on commercial lines policies depending on the option taken.

Vehicle Collision

SIS Assist will arrange for the vehicle to be towed to the nearest repairer and will cover costs to a maximum of R1 500 (incl. VAT) per incident.

Unfortunately SIS ASSIST does not include the cost of, but offers assistance for the following:

  • A vehicle that is not registered on your SIS Assist insurance policy.
  • Stolen and recovery towing and second tows.
  • Parts, new batteries, tyres, locks, keys etc.
  • A flat tyre but no spare tyre to replace it with.

PLEASE NOTE:

SIS ASSIST will not be held liable for towing costs and services rendered not authorised by the Contact Centre.

Call Centre: 0860 747 247